Shipping Policy
● In-Stock Sex doll torso ( USA): 12 – 36 hours processing time + 2 – 5 days shipping time.
● Not In-Stock Sex doll torso: Will be shipped directly from our China factory. 1 – 3 Days Processing time + Shipping Time (Depends on your location)
Check the shipping time table for more details :
| USA |
For Free Shipping Option : Wait 7 - 15 Business days, Tax-Free. |
| For Expedited Shipping Option : Wait 3-6 Business days, DHL express shipping, Tax-free. |
| Canada |
4-12 Business days, Complete customs clearance and pay duties by yourself. |
| Asian Countries |
7-21 Business days, Complete customs clearance and pay duties by yourself. |
| Europe Countries |
For Free Shipping Option : 15-20 Business days, Tax-Free. |
| For Expedited Shipping Option : 4-9 Business days, Complete customs clearance and pay duties by yourself. |
● Our shipping partners are USPS, UPS, FedEx, DHL, etc.We will send a tracking number to your email box once your order is shipped.
You can track your package and contact the courier to arrange a suitable day for delivery if you need it. We recommend you to track your order on the carrier official website(such as usps.com,ups.com,etc) or 17track.net. You can also email us: [email protected] for the latest status of your package.
● Discreet Packaging. The sex doll torso will be packed in a plain carton box. There will be no information indicating that it’s a sex toy. Be aware, that Customs Agents may open your doll box for inspection and to determine import taxes for customers outside the USA.
Order Cancellations Policy
- <24 hours (Before we produce) : 5% cancellation fee
- ≥24 hours (In production process) : 25% cancellation fee
- ≥3 days (Production is completed) : 50% cancellation fee
- Once shipped : Can’t be canceled
Refund Policy
You can get a refund in the following cases:
- Never received your order – Full refund, or resend it for you if you’re willing to wait.
- Received the wrong product – Provide us with photos of the wrong product and we will refund or resend a correct product for you.
- Received the damaged product– If this is caused by the carrier, please file a complaint with the carrier and we will assist you in obtaining compensation. If it's product quality problem, please provide us with photos or videos, and we will refund you or arrange a new replacement.
Return Policy
We offer 30 days easy return service.But you must ensure that the package has never been opened and the product has never been used,you need to provide the necessary photos and videos as evidence.Then, we will give you the return address, you just need to send it to the address according to our request (we will cover the shipping cost).Email us : [email protected].
